Unit 13 Reading Activities Plus Questions

Read the following text and then complete the activities that follow.
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Professional Relationships

Relationships are important in every aspect of your life, and this is equally true for those working in the accounting profession.

The accounting department is a key point of contact for both a company's customers and suppliers and as such the staff employed in the department must know how to deal with people in a variety of situations. In this article we will examine how these staff should behave in certain situations, and why very often they don't.

Imagine you work as a purchase ledger clerk, you are in the middle of preparing a report for your supervisor and you receive a phone call from one of your suppliers. The supplier wants to know why their invoice hasn't been paid. What do you do?.

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Quiz: Reading Questions

1. It is vital to remain polite with creditors for outstanding invoice and explain if you are waiting for a payment authorization or withholding the payment.
2. When a client has exceeded its credit terms, you need to contact a debtor, even if it was an oversight and the client has no history arrears.
3. A breach of payment term can lead to disputes and might need to be referred to a supervisor.
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