Unit 13 Reading Activities Plus Questions

Read the following text and then complete the activities that follow.

Professional Relationships

Relationships are important in every aspect of your life, and this is equally true for those working in the accounting profession.

The accounting department is a key point of contact for both a company's customers and suppliers and as such the staff employed in the department must know how to deal with people in a variety of situations. In this article we will examine how these staff should behave in certain situations, and why very often they don't.

Imagine you work as a purchase ledger clerk, you are in the middle of preparing a report for your supervisor and you receive a phone call from one of your suppliers. The supplier wants to know why their invoice hasn't been paid. What do you do?.


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Quiz: Reading Questions

1. It is vital to remain polite with creditors for outstanding invoice and explain if you are waiting for a payment authorization or withholding the payment.
2. When a client has exceeded its credit terms, you need to contact a debtor, even if it was an oversight and the client has no history arrears.
3. A breach of payment term can lead to disputes and might need to be referred to a supervisor.
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