Unit 13 Reading — Professional Relationships

US female Listen as you read:
UK male Listen as you read:
Professional Relationships

Relationships are important in every aspect of your life, and this is equally true for those working in the accounting profession.

The accounting department is a key point of contact for both a company's customers and suppliers and as such the staff employed in the department must know how to deal with people in a variety of situations. In this article we will examine how these staff should behave in certain situations, and why very often they don't.

Imagine you work as a purchase ledger clerk, you are in the middle of preparing a report for your supervisor and you receive a phone call from one of your suppliers. The supplier wants to know why their invoice hasn't been paid. What do you do?.

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Discussion Questions
  • Which do you think are more important to a company's success - internal relationships or external relationships? Why?
  • Which other external relationships are important for an accounts department?
  • What advice would you give a colleague on how to maintain a good working relationship with someone?

Quiz: Reading Comprehension

1. It is vital to remain polite with creditors for outstanding invoice and explain if you are waiting for a payment authorization or withholding the payment.
 
 
2. When a client has exceeded its credit terms, you need to contact a debtor, even if it was an oversight and the client has no history arrears.
 
 
3. A breach of payment term can lead to disputes and might need to be referred to a supervisor.
 
 
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